Term of Services 

In addition to supporting online technology tools, we do not participate in the direct use of Customers. Customers who agree to use CSR TECH JSC Service Desk as their working platform will automatically agree to this Term of Services.

We are willing to explain these terms to the Customer. For any questions, please contact email support@factory360.tech.

CSR TECH JSC Service Desk reserves the right to modify these terms of use at any time. We will notify you when there is an update to the Terms of Services.

1. Definitions

Customers: Organizations or Individuals wishing to use the  CSR TECH JSC Service Desk platform or use one of the applications developed by CSR TECH JSC Service Desk on the CSR TECH JSC Service Desk platform.

Customer's CSR TECH JSC Service Desk System (system): a system that CSR TECH JSC Service Desk opens access to Customer. This is an effective workspace for the Customer and the individuals authorized by the Customer to use it.

User account: a user account on Customer's  CSR TECH JSC Service Desk system that Customer creates rights for that user. For each system, the Customer has the full right to grant the right to use for his employees to participate in the system. By sending an invitation to join the system to different email addresses, Customer agrees to grant the right to use Customer's CSR TECH JSC Service Desk system to the individual and/or organization that is the owner of such email. Each successful registration of username and password through the link sent by the Customer is counted as 01 user account. The account number used is the basis for calculating the cost of using the  CSR TECH JSC Service Desk platform.

2. Customer's CSR TECH JSC Service Desk System

During  CSR TECH JSC Service Desk registration, Customer will create an account and password.

- The customer is responsible for keeping his password and account confidential and is fully responsible for the activities related to the customer's account.

- For each system, depending on the level of subscription package, the Customer can create an account for its employees to participate in using the system. The number of accounts used depends on the registration fee.

- Customer immediately informs  CSR TECH JSC Service Desk when anyone uses his account or password without permission or any security error, and ensures that Customer logs out (logout) from his account after each session. use.  CSR TECH JSC Service Desk cannot and will not be liable for any loss, damage or other liability if Customer fails to comply with this or due to unauthorized access to Customer's account.

In the event of a dispute between two or more parties over account ownership, Customer agrees that CSR TECH JSC Service Desk shall be the sole arbiter of such dispute and CSR TECH JSC Service Desk 's decision (which may include termination or suspension of disputed account) is final and binding on all parties.

3. Privacy Protection

CSR TECH JSC Service Desk secures all Customer information and the contents of Customer's user accounts exchanged and stored on the  CSR TECH JSC Service Desk platform as well as applications developed and operated by CSR TECH JSC Service Desk. We will implement and maintain all necessary internal safeguards and to the best of our ability; administrative, physical and technical to protect the confidentiality and integrity of Customer data.

CSR TECH JSC Service Desk commits to:

- Do not actively change the data generated by the Customer. This does not imply that the software system can automatically modify the size and format of the data to suit the display purpose and function of use.

- Do not access the Customer's data except in the case of technical error correction or at the request of the Customer or in cases where it is required by law.

- Do not disclose Customer's data except in one of the following cases:

(i) Having the consent of the Client;

(ii) Must comply with the provisions of law;

(iii) In the case specified in these Terms of Services;

However,  CSR TECH JSC Service Desk has the right to proactively or automatically access information about existing accounts on the system (including Full name, email and phone number) for certain purposes, including :

- Notify by Email to Customers about new features.

- Direct contact with Customer for technical support or other support to increase user experience.

CSR TECH JSC Service Desk reserves the right to use Customer's name for Marketing purposes or in promotional campaigns, product introduction or in conversations, exchanges with other  CSR TECH JSC Service Desk Customers or other potential Customers of CSR TECH JSC Service Desk. For example, CSR TECH JSC Service Desk may include a Customer name on a website that displays the names of all of its Customers.

4. Customer's data and the responsibilities of the parties

Customer Data is any information that Customer submits, uploads, transmits or otherwise makes it visible on Customer's  CSR TECH JSC Service Desk Systems. Such data includes: messages, notices, files, images, videos, comments, comments, links, work related content and all other information. information displayed on the Client's  CSR TECH JSC Service Desk System; Customer's data includes all information, links, documents that Customer and Customer's user accounts enter into  CSR TECH JSC Service Desk through other cloud storage platforms such as Google Drive, OneDrive, iCloud, DropBox.

Customer has the right to use and control the data posted on Customer's  CSR TECH JSC Service Desk system.  CSR TECH JSC Service Desk provides features that are available, as-is, and universally applicable to all  CSR TECH JSC Service Desk Customers in order for Customer to delete or extract data outside of the  CSR TECH JSC Service Desk software system. Customer is solely responsible for all data submitted by Customer or Customer's user account to and/or sent from the  CSR TECH JSC Service Desk platform.

Customer understands that  CSR TECH JSC Service Desk does not own any data that Customer uploads to CSR TECH JSC Service Desk ; except for materials and/or instructional interfaces that are actively made publicly available to Customer by CSR TECH JSC Service Desk.

Deciding what data to include on the  CSR TECH JSC Service Desk platform is at the sole discretion of the Customer. However, the following content will NOT be ALLOWED to be posted on the  CSR TECH JSC Service Desk platform:

- Harming, disturbing others or causing injury to people and property.

- Involves the publication of deceptive, disparaging, harassing or obscene information or material.

- Relating to the publication of politically motivated information or documents such as propaganda, sabotage or distortion of the regime.

- Invasion of privacy rights or discrimination based on race, religion, gender, disability.

- Infringement of intellectual property or other property rights.

- Obstructing or damaging  CSR TECH JSC Service Desk (including but not limited to unauthorized access to  CSR TECH JSC Service Desk through any mechanical means, software).

CSR TECH JSC Service Desk reserves the right, in its sole discretion, to disable Customer's access to data content if we determine that the data accessed is in violation of these Terms, or we receive a complaint from a user account, or Notice of intellectual property infringement and/or notification of content with signs of law violation by competent authorities.

Customers are solely responsible before the law if they use the software in contravention of the law.

5. Third Platforms Collect User Data

CSR TECH JSC Service Desk uses Google Analytics , Microsoft , Freshworks and Segment platforms to support the collection and analysis of user behavior. These third parties collect information about how users access the  CSR TECH JSC Service Desk platform (through which browser, which device, what location) and the user's behavior and activities on the  CSR TECH JSC Service Desk system based on themselves. separate books for each party. CSR TECH JSC Service Desk uses the collected information to learn and analyze customer behavior and needs in order to improve the products and services they are providing and to develop new features, products and services to serve. for customers.

The above platforms are all popular large systems in the world that are guaranteed standards for the security of personal information and user data. CSR TECH JSC Service Desk does not control the storage and use of the data collected by third parties in accordance with their terms and policies.

Customers can read the terms and policies published by these third parties on their websites for information. Customers using the CSR TECH JSC Service Desk platform also signify compliance with these third parties' terms of service.

6. Support lost data recovery

CSR TECH JSC Service Desk currently supports automatic periodic data backup for accounts using  CSR TECH JSC Service Desk productivity platform. In the event that Customer's data is lost due to CSR TECH JSC Service Desk 's fault,  CSR TECH JSC Service Desk is responsible for assisting Customer in recovering data to the latest time that CSR TECH JSC Service Desk 's automatic data backup system saves. The maximum time for  CSR TECH JSC Service Desk to perform data recovery for the Customer is 01 (one) working day from the date of receipt of the error notice and data recovery request from the Customer's representative.

7. Suspension and termination of use of CSR TECH JSC Service Desk

Term of the agreement

This Agreement commences from the date of Customer's consent and terminates upon the expiration of all accounts granted with this agreement. In the case of a trial Customer, if Customer does not switch to a subscription before the trial period expires, this agreement will be terminated upon the expiration of the trial period.


CSR TECH JSC Service Desk has the right to suspend Customer's use of Customer in the following cases:

- The customer does not fulfill the obligation to pay the usage costs

8. Our Warranty and Limitation of Liability

Disclaimer of guarantee

CSR TECH JSC Service Desk makes no representation, representation, or warranty that Customer's use of the  CSR TECH JSC Service Desk platform will be uninterrupted or error-free, or that the  CSR TECH JSC Service Desk platform will satisfy Customer's claim or all defects in the software. and/or the documentation to be corrected or the overall system to ensure the operation of the  CSR TECH JSC Service Desk platform (including but not limited to: the internet, other transmission networks, the Customer's intranet and devices).  CSR TECH JSC Service Desk makes no warranties of any kind, either express or implied, about such conditions as satisfaction of quality, suitability for particular use, or non-infringement of the rights of third parties. The CSR TECH JSC Service Desk Platform is provided "as is" and "as available" for Customer's use. Customer will be solely responsible for determining whether the CSR TECH JSC Service Desk platform or information generated from the CSR TECH JSC Service Desk platform is correct and adequate for its intended use.

Limitation of Liability

Under no circumstances shall  CSR TECH JSC Service Desk be liable for any direct, indirect, incidental or punitive damages, including but not limited to damages resulting from loss of revenue, loss of profits, loss of business advantage, outages or loss of data as a result of: (1) the use or inability to use the  CSR TECH JSC Service Desk platform; (2) any changes made to the  CSR TECH JSC Service Desk platform; (3) deny access to or change the data; (4) delete, corrupt, or fail to store data contained on or through the  CSR TECH JSC Service Desk platform; (5) statements or conduct of any third party with respect to the  CSR TECH JSC Service Desk platform; and (6) any other matter related to the  CSR TECH JSC Service Desk platform.

9. Force Majeure

Force majeure event is an event that occurs objectively and beyond the control of the Parties, including but not limited to: earthquake, storm, flood, flood, cyclone, tsunami, landslide; fire; pandemic; war or the risk of war and other unforeseeable natural disasters; Access to helpdeskportal.online or subdomains of *.helpdeskportal.online is interrupted due to interference by ISP (Internet service provider), policy change or prohibition under decisions of competent authorities.

The failure of one Party to fulfill its obligations due to a force majeure event shall not be the basis for the other party to terminate the contract and pay damages. However, the Party affected by the force majeure event is obliged to:

- Take reasonable preventive measures and necessary alternative measures to minimize the impact caused by force majeure events.

- Notify in writing to the other party about the case of being exempted from liability and possible consequences due to the force majeure event within 03 days immediately after having grounds to determine the occurrence of the force majeure event. resistance directly affects the ability to perform contractual obligations.

10. Dispute Resolution

All disputes or disagreements arising between the two parties will be resolved in the spirit of cooperation to resolve together.

In the event that the two parties cannot reach an agreement through negotiation, the settlement will be settled according to the procedural order at a competent court. The court's decision is final, bringing the final decision that the parties must comply.


Last updated: November 09th, 2021.