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Someone else is impersonating me. What can I do?
12 January 2023 , by CSR ECOSYSTEM

You can report to us with proof of your identification like goverment issued IDs.

My account is being hacked, and someone is using it to spread fake news to the community. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You can use the email or phone number you have registered for Gopy to get your password back. If the hacker has already changed your email and phone number in the account, send us a ticket with proof of account owner. After reviewing your report, the Gopy admin will permanently close the account our change back your email if you still want to keep it.

I saw the post that contains sexual elements and suggested/requested other adults to have sex. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You should report to us with evidence (screenshots, images, videos, etc.). After reviewing the report, If it violates our community guideline, the Gopy admin will remove the post.

I want to close my account because I have accidentally/ unintentionally created an account. How can I delete one of them?
12 January 2023 , by CSR ECOSYSTEM

You can send a ticket to us and attach the documents proving that you have two duplicate accounts (like the exact personal information). Gopy admin will review your documents and close the account once we have confirmed all the information you provide are correct.

My family member passed away, and I want to close their account. What can I do?
12 January 2023 , by CSR ECOSYSTEM

You can send a ticket to us and attach the documents proving that the user has passed away and that you are their relative. Gopy admin will review your documents and close the account once we have confirmed all the information you provide are correct.

I saw a post that promoted images/ videos about the abuse/ torture of animals. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You should report the post and any related images/videos to us and also send a report to the nearest animal protection organization/center. After reviewing the content, we will remove the post if it violates our community guidelines.

I am a worker in an organization, but my line manager keeps declining my request to join the organization on Gopy and ignoring me in the meeting/ survey. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You should report your situation to us with evidence showing that you are being kicked out of the group for no reason. After reviewing your report, if it violates our community guidelines, we will let you in the group and talk to the organization to ensure it won’t happen again.

I am a victim of a sexual attack and trying to survive depression. My colleagues and other people accused me of the root of the attack and continuously attacked me by post/ word/ message. How can I stop that?
12 January 2023 , by CSR ECOSYSTEM

You should report the post and all the related accounts to us and report to the local government about it.
Gopy admin will review the content and the number of involved members. If it violates our community guidelines, we will remove the post and ban the violated accounts.

I saw an account that organized/ promote online gambling. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You should report this to the local government with evidence (images/ videos or any related content). You can also report to Gopy admin. We will review the report and remove the post if it violates our community guidelines.

My colleagues insult me, calling me “a pig” "an idiot” just because I am an immigrant. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You should report to your line manager and report to us about the violation with evidence that they are aiming to you. After reviewing, we will remove the post if it violates our community guidelines.

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