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Someone is using my image to fool people. What can I do?
12 January 2023 , by CSR ECOSYSTEM

You can report that account and provide evidence proving that the image belongs to you (e.g., your official account, your passport, government IDs, or any related documents issued by the government). After reviewing the content, we will ban the account and remove all the associated posts if you are the image owner.

My family member passed away, and I want to close their account. What can I do?
12 January 2023 , by CSR ECOSYSTEM

You can send a ticket to us and attach the documents proving that the user has passed away and that you are their relative. Gopy admin will review your documents and close the account once we have confirmed all the information you provide are correct.

My account is being hacked, and someone is using it to spread fake news to the community. What should I do?
12 January 2023 , by CSR ECOSYSTEM

You can use the email or phone number you have registered for Gopy to get your password back. If the hacker has already changed your email and phone number in the account, send us a ticket with proof of account owner. After reviewing your report, the Gopy admin will permanently close the account our change back your email if you still want to keep it.

I want to close my account because I have accidentally/ unintentionally created an account. How can I delete one of them?
12 January 2023 , by CSR ECOSYSTEM

You can send a ticket to us and attach the documents proving that you have two duplicate accounts (like the exact personal information). Gopy admin will review your documents and close the account once we have confirmed all the information you provide are correct.

Someone else is impersonating me. What can I do?
12 January 2023 , by CSR ECOSYSTEM

You can report to us with proof of your identification like goverment issued IDs.

Someone is posting a post asking other users to provide personal information in return for a benefit, and I believe this is a fraud. What should I do?
12 January 2023 , by CSR ECOSYSTEM

If you believe the post owner is trying to commit fraud, report the account to us with proof or evidence proving that they are committing fraud. If it violates our community guidelines, we will remove the post and ban the violated accounts.
Besides, you can report directly to the police and receive support.

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